Ok, I’ll admit to drooling on my monitor a bit when I watched the Macworld expo keynote on the Apple iPhone. However it was not because of the design or the features outlined, but because of the possibilities! The iPhone seems revolutionary to me because of one big reason, and no it’s not the touch screen…it’s the possibility for real 3rd party app development. Up till now phones have been a closed and locked environment, but the iPhone could herald a new chapter for phones as real computing devices. At this point much is unclear about how 3rd party apps are going to be treated, but if anyone has the clout to crack the cell phone iron curtain it is Apple Inc.
So what does this mean for someone interested in call recording? Imagine being able to install a small remote client piece of software on your iPhone that not only records your own cell phone calls but allows you to sync with your corporate recorder and archive your recordings whenever you were in WiFi range. This could solve a huge problem facing many businesses today. That problem is recording the calls on their corporate cell phones. One lawsuit is all it takes to convince most businesses that call recording is mission critical. So the implement a call recording system, but come up against a wall when it comes to recording their business cell phones. Cell phones and landlines use a different protocol not to mention the fact that there is usually no way to conveniently tap into cell phone lines because there is no base station at the corporate office. Cell phones are now the de facto standard communication tool given to management and sales staff…just the people you really want to safeguard with automated recordings. However there is no company out there that offers a good solution for recording cell calls. What the iPhone could do is open up the closed cell phone environment to allowing 3rd party apps to no only be installed to record as the user or business wishes, but also to sync with computers via WiFi. This would create a seamless recording environment regardless of the multiple carrier formats and systems because they would all have WiFi or something like it as a connection. The iPhone won’t come out till June 2007, and likely it and the competition won’t seriously change the cell phone landscape for at least a year but the possibilities for cell call recording are now looking up.