Here is a common problem. You’re business has decided to add call recording or upgrade their current call recording solution and you start soliciting information from various vendors to find the best solution for you…now how do you evaluate and compare the different call recording offerings?
This can be an overwhelming process as you are often comparing apples to oranges and trying to figure out what you need and all the industry tech jargon as well. I know, right now I’m in a similar process of choosing a Webinar service provider and it can be confusing at times. Here’s some things I’ve found that have helped me in the process of comparing differing solutions:
#1 Figure out what features you absolutely have to have and compare the various solutions on these points first. Give each offering a score based on how many of your essential features it has.
#2 Use non essentials as tie-breakers. After comparing on just the essentials if there is a close tie, only then look at secondary features the two solutions do not have in common. Weigh these features based on how important they are to you, even assigning them a value on a scale of 1-10 and then add up the points and see which solution “wins.”
#3 Usability is the trump card! Don’t be afraid to ask for multiple demonstrations or to ask lots of questions. At Versadial, where I work we routinely do live demonstrations of our software for potential customers. No matter how good a solution sounds on paper, make SURE you feel comfortable using it! Often this “human” element of how it feels using the software ends up being more important than the list of features or costs! It’s like buying shoes. If they look great, but they don’t fit then you’ll rarely wear them and be uncomfortable when you do! Get comfortable “wearing” your software solution through the demos, and free trials! This has always been the final and most important test for me. You may find that the solution with the best looks in step one does not always end up being the best choice because it is not the easiest to use. Remember, the more comfortable you are with the software, the more you’ll use it, and the more you use it, the more value you’ll get out of it.