Call recording for business

February 7, 2007

How to install a call recording kit: step by step

Filed under: Uncategorized — callrecording @ 7:17 pm

Installing a call recording system might sound intimidating, but it is really not that difficult with most systems. Most vendors will offer preconfigured systems, and in this case the only work is in setting up the software and connecting your phone, radio or VoIP lines. However you can save a good deal if you install a call recording kit in your existing PC. I’ll walk you through the process step by step with pictures along the way. You need no special knowledge to do this. If you have a preconfigured system simply skip through to step 19.

Step 1: Gather your PC, the recording card, and a USB card. Two components you may be less familiar with are: #1 punchdown block, for connecting your phone lines. #2 The Telco cable for going between the punchdown block and your PC.

 

Step 2: Open up your PC.

 

Step 3:Look for the PCI slots on the Motherboard.

 

Step 4: Here we will install the usb card on PCI slot #1 and then the call recording card on PCI slot #2.

 

Step 5: To install the USB card, unscrew and remove the slot protector.

 

Step 6: With the slot protector removed you can now proceed.

 

Step 7: This is the USB card. Notice that it has a USB connection that will be inside the PC as well as the usual connections that will be accessible on the back of the PC.

 

Step 8 Firmly press the USB card into the first PCI slot and screw it firmly into place where the slot protector used to be. Later you will plug a USB key into this spot.

 

Step 9: This is the call recording card.

 

Step 10: The call recording card is installed next to the USB card. Remove the slot protector and press the call recording card firmly into the PCI slot. Then screw it into place the same way you did the USB card.

 

Step 11: Once you’ve installed the card the back of the PC will look like this. You can see the USB card with 4 slots and right above it is the Telco connector from the call recording card.

 

Step 12: This is what the Telco cable looks like. With Versadial call recorders all the cabling needed is included with the call recording system. Other call recording cards may use an Ethernet connector for recording VoIP, or 2 to 4 regular RJ-14 phone jacks.

 

Step 13: Plug the Telco cable into the PC and press firmly. One it has snapped into place lock down the two wire fasteners, one on the top and one on the bottom to keep it firmly attached.

 

Step 14: This is the USB key that will plug into the internal slot on the USB card you installed first. This USB key holds the software licenses that allow the call recorder to be easily upgraded when you need to expand capacity.

 

Step 15: This is how the USB key will fit into the USB card.

 

Step 16: Here is the same USB card installed in the PC. Carefully plug in the USB key.

 

Step 17: Make sure the USB key is firmly pressed into place.

 

Step 18: When the computer is started and you begin configuring the software, check to make sure the light on the USB key comes on. This will let you know everything is connected properly.

 

If you have a preconfigured system such as the VDL-PC, VDL-IND or VDL-MPDR start here:

Step 19: Now that you’ve installed the USB card, call recording card and the USB key it is time to connect the Telco cable to the punchdown block. This is the punchdown block. You can see the Telco plug in black and a number of wires coming from it up to one side of the block.

 

Step 20: Attach the Telco cable to the Punchdown block and secure it in place with the attached Velcro closure. Now the Telco cable is connecting the call recording card at the back of your PC to the Punchdown block.

 

Step 21: In this closeup of the punchdown block you can see on the right side all of the wires going to the Telco cable. These come in pairs. We’ve labled phone line #1 as the first row and second row, then phone line #2 as the third and fourth rows. The wires on the left come from a regular phone line.

 

Step 22: Here is another closeup of the Punchdown block. I’ve put numbers above columns 1, 2, 3, and 4. Columns 1 and 2 are connected underneath the punchdown block, and so are columns 3 and 4. The easiest way to connect your phone lines is to direcly connect into column 3 since it’s already attached to column 4. However the advantage to connecting to column 1 instead is that you are now more flexible if you need to make changes later on. This could save you some rewiring later. If you connect to column 1, remember that means you’re also connected automatically to column 2. So you can put what is called a bridge clip across the gap between 2 and 3. The nice thing about the bridge clip is that it’s easy to slip on and off.

 

Step 23: Now that we’ve decided to connect to column #1 we slide each wire for this phone line into a metal V slot. Notice that we’ve lined up the two white wires on the 1st row, and the two blue colored wires on the 2nd row.

 

Step 24: To push the wires down into the metal V slots use a punchdown tool.

 

Step 25: Slide the punchdown tool over the metal V of the slot which has the phone wire in it. It will slide the wire down to the bottom and strip plastic off the sides in one movement with a “click” sound when it reaches the bottom. Do this for the two wires of each phone.

 

Step 26: This is a bridge clip.

 

Step 27: Snap the bridge clip into place between columns 2 and 3. Remember to put a bridge clip in for each of rows. This will connect your phone line to channel 1 on the call recording card. Repeat this step for each phone you want to connect.

 

Step 28: Bridge clips can be removed easily for testing or to move a phone line to a different channel.

 

That’s it. You’ve installed the call recording kit. From here you will install the software and set up your preferences.

15 Comments »

  1. What a great detailed tutorial you have over here.

    do you think its possible to have such tutorial somewhere for VoIP setup?

    Best Regards,

    Comment by Bashar — June 10, 2007 @ 5:11 pm

  2. I would like to do the same for VoIP, however it would likely only cover the hardware as each VoIP standard is different and the software configuration is most of the work of setting up a VoIP recording system. Is there a particular VoIP standard you are interested in seeing a tutorial on?

    Thanks for the comment Bashar

    Comment by callrecording — June 13, 2007 @ 11:27 pm

  3. Thanks for sharing this information. Really is pack with new knowledge. Keep them coming.

    Comment by Kids And You — August 16, 2007 @ 11:56 pm

  4. i have panasonic tes824 pbx i want to make call recording for all internal and external calls what will i need

    pls replay asap at girgis_ashraf@hotmail.com

    thanks for help
    yours
    ashraf

    Comment by ashraf — October 21, 2007 @ 5:54 pm

  5. Really nice site you have here. I’ve been reading for a while but this post made me want to say 2 thumbs up. Keep up the great work

    Comment by Lifetime Fitness Info Plus — December 19, 2007 @ 7:23 pm

  6. Really nice we have been reading for a while but i need to recoard VOIP phone lines what i need and where is that hard ware available

    please reply as ashok_rnd@yahoo.com

    Keep up the great work

    Comment by ashok — March 18, 2008 @ 3:36 pm

  7. Hi Ashok,

    VoIP comes in a lot of different versions. It depends on what type of VoIP you are using what hardware you will need. For many types of VoIP you would use the same hardware and setup as you saw in this blog posting but simply purchase a recording card that was specific to VoIP. Our company purchases VoIP cards from Cybertech to integrate with our call recording software and the connection is directly through your existing ethernet to your network. You can see our web page on VoIP recording here: http://www.versadial.com/voip-call-recording.html

    Comment by callrecording — March 19, 2008 @ 9:25 pm

  8. Dear Sir / Madam,
    We are interested in the call recording kit and appears to be cost effective.

    We would like to know how much it costs and what is the delivery time.

    Regards,

    Sunil

    Comment by Sunil. B. — April 3, 2008 @ 4:48 am

  9. The kit ranges in price between two and ten thousand dollars depending upon what type of lines (analog, digital, or VoIP) and how many lines you need to simultaneously record. Delivery time can be overnight in the U.S. up to 2 weeks for international orders.

    This gives you a general idea. You see the options and get a quote through our automated solution finder here: http://www.versadial.com/sf_start.php

    Comment by callrecording — April 3, 2008 @ 5:05 pm

  10. Laryngitic says : I absolutely agree with this !

    Comment by laryngitic — June 2, 2008 @ 4:13 pm

  11. necesito una cotizacion de este sistema para instalar en mi compañia.

    saludos

    Comment by Jose Blanco — September 12, 2008 @ 4:51 am

  12. requiero de una cotizacion para instalar en 16 lineas analogas y otro para 20 lineas analogas y si cin ese mismo equipo se puede monitorar o centralizar en otro sitio. ppor decir se instala en un lugar la de 16 y en otro la de 20 y en un tercer lugar el recibir las grabaciones, es para dos call center. y se requieren en Huisquilucan Estado de México, y en el Distrito Federal el monitoreo. gracias

    Comment by jose luis lara — November 20, 2008 @ 10:51 pm

  13. Hi!
    My name is Jessika!

    Comment by Jermayday — December 13, 2008 @ 9:42 am

  14. Hi,
    Is this use in home phone and how much cost to me. this kit is realy good.

    Comment by tariq — January 7, 2009 @ 11:21 pm

  15. For home use, get our Sbwin Logger at http://telephone-recording.com/

    For business use, contact us for pricing toll free at 1-877-723-4252.

    Comment by Versadial — January 26, 2009 @ 5:42 pm


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